Efficiency

Meet Tom – he’s a “Typical Owner Manager” (You probably know him already!)

Tom was 34 when he finally realised that his job working as a production manager at Deadend Ltd wasn’t taking him anywhere. He’d worked his fingers to the bone and seen little of the reward. That said, he’d acquired a great set of skills and knew he was an expert in his field.  That was …

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Happy Smiling Businessman - but is he really happy?

Discover your critical non-essentials

Several years ago, a leading pub group that I worked for commissioned some really good research to look at what encouraged and discouraged customers to or from their premises. They divided their findings under the headings of ‘Quality Enhancers’ and ‘Quality Destroyers’.  They identified enhancers such as: the faint aroma of an open coal or …

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Paddi Lund - Critical Non-essentials