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Be careful what you read and be careful who you listen to!

With all the political uncertainty around at the moment, it is more important than ever to have a positive attitude towards your business.  Remember, if you fail, your business fails! It was a wise person who said, “whether you think you can or think you can not, you are probably right…” With this in mind we’ve …

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Be careful what you read and be careful who you listen to!

Discover your critical non-essentials

Several years ago, a leading pub group that I worked for commissioned some really good research to look at what encouraged and discouraged customers to or from their premises. They divided their findings under the headings of ‘Quality Enhancers’ and ‘Quality Destroyers’.  They identified enhancers such as: the faint aroma of an open coal or …

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Paddi Lund - Critical Non-essentials